Wellness Boutique

The Wellness Boutique

Membership Refund Policy

At The Wellness Boutique, we want to ensure that our members have a positive and satisfying experience with our services. If for any reason you wish to cancel your membership and request a refund, we offer a flexible refund policy to accommodate your needs.

  1. Membership Cancellation:
    • You have the freedom to cancel your membership at any time during the billing period. Simply notify us of your cancellation request, and we will promptly process it.
  2. Refund Eligibility:
    • To be eligible for a refund, your cancellation request must be submitted before the end of the current billing period.
    • Once the billing period has ended, refunds will not be issued for that period.
  3. Refund Process:
    • To request a refund, please contact our customer support team via email or phone. Provide them with your membership details and reason for cancellation.
    • Our team will review your request and verify eligibility for a refund based on the cancellation date and billing period.
    • If your cancellation request meets the refund eligibility criteria, we will process the refund to your original payment method.
  4. Prorated Refunds:
    • If you cancel your membership before the end of the billing period, we will provide a prorated refund for the remaining unused portion of your membership.
    • The prorated refund will be calculated based on the number of days remaining in the billing period.
  5. Non-refundable Charges:
    • Please note that certain charges may be non-refundable, such as any additional services or products purchased separately from the membership.
  6. Processing Time:
    • Once your refund request is approved, please allow a reasonable processing time for the refund to be reflected in your account. The exact timing may depend on your payment provider.

If you have any further questions or need assistance with a membership refund, please don’t hesitate to contact our customer support team. We are dedicated to providing excellent service and ensuring your satisfaction as a valued member.

 

RETURNS POLICY

We want you to be completely satisfied with your purchase from The Wellness Boutique. If for any reason you are not satisfied, we offer a hassle-free returns policy to ensure your peace of mind.

  1. Eligibility:
    • To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
  2. Timeframe:
    • You have 30 days from the date of purchase to initiate a return.
  3. Return Process:
    • To initiate a return, please contact our customer support team via email or phone. They will guide you through the return process and provide you with a return authorization number.
    • Once you have received the return authorization number, carefully package the item, and include all original documentation.
    • Ship the item back to us using a trackable shipping service. Please ensure that the return authorization number is clearly marked on the package.
    • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
    • If the return is approved, we will process a refund to your original payment method. Please note that it may take a few business days for the refund to appear in your account.
  4. Exclusions:
    • Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on our website.
  5. Shipping Costs:
    • Please note that the original shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost incurred by us will be deducted from your refund.
  6. Damaged or Defective Items:
    • In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation, and guide you through the return process.

If you have any further questions or need assistance with a return, please don’t hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we are here to ensure a smooth and positive shopping experience.

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